Freshdesk
Customer support software that's easy and affordable
Free
Starting price
4.4/5
G2 rating
4
Pricing plans
2010
Founded
Freshdesk is a cloud-based customer support platform by Freshworks. It offers multi-channel support, automation, AI-powered bots, and a free plan that makes it popular with small and mid-size businesses.
Key features
Multi-channel ticketingAI chatbot (Freddy)Knowledge baseSLA managementTeam collaborationReporting
Pros
- ✓Generous free plan
- ✓Easy to set up
- ✓Good automation
- ✓Affordable entry point
Cons
- ✗AI features limited on lower tiers
- ✗Reporting less powerful than Zendesk
- ✗Occasional UI bugs
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