Gainsight
Customer success platform to reduce churn and drive growth
Free
Starting price
4.4/5
G2 rating
2
Pricing plans
2011
Founded
Gainsight is the leading customer success platform, used by SaaS companies to reduce churn, drive expansion, and manage customer relationships at scale. It aggregates product usage, support tickets, NPS, and CRM data into a single customer health score.
Key features
Customer health scoringPlaybooks & automationCustomer 360NPS surveysRevenue intelligenceProduct analytics integrationQBR tools
Pros
- ✓Most comprehensive CS platform
- ✓Strong automation
- ✓Industry leader
- ✓Excellent reporting
Cons
- ✗Very expensive
- ✗Implementation takes months
- ✗Overkill for small CS teams
- ✗Complex to configure