Zendesk
Enterprise customer service platform
$19
Starting price
4.3/5
G2 rating
4
Pricing plans
2007
Founded
Zendesk is a leading customer service platform used by thousands of businesses worldwide. It provides a unified agent workspace, ticketing, help centre, live chat, and AI-powered automation for support teams.
Key features
TicketingLive chatHelp centreAI automationVoice supportWorkforce managementAdvanced analytics
Pros
- ✓Industry-leading ticketing
- ✓Massive ecosystem
- ✓Scales to enterprise
- ✓Strong reporting
Cons
- ✗Very expensive
- ✗Complex setup
- ✗Feels bloated for small teams
- ✗Price jumps at higher tiers
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